🔄 Return & Exchange Policy 🔄

At Kyli & Karter’s Kloset, we are dedicated to ensuring you love every purchase. Please review our return and exchange policies to make your shopping experience seamless.

📦 In-Stock Items Return Policy

For in-stock items, we gladly accept returns or exchanges within 14 days of receiving your order. Eligible items will receive store credit only.

• ✅ Items must be unworn, unwashed, and in original condition with all tags and packaging intact.
• ✅ Exchanges are subject to availability.
• ❌ Final Sale Items: Accessories, jewelry, socks, bags, and crowns cannot be returned or exchanged.

Note: Shipping fees are non-refundable. Customers are responsible for return shipping costs.

👗 Custom & Special Occasion Dresses

Our custom dresses (party dresses, communion gowns, and special occasion wear) are handmade to order. Due to their bespoke nature:

• ❌ Final Sale: Custom dresses cannot be returned or exchanged.
• ⚠️ Accurate Measurements: Please confirm sizing before placing your order. Changes cannot be made once production begins.
• ⏳ Production Timeline: Custom dresses take 6-7 weeks to craft and deliver.

Important: For extended sizes or custom fits, production will not begin until we receive accurate measurements. Orders without measurements will remain on hold.

⚠️ Damaged or Defective Items

If your order arrives damaged or defective, please notify us within 24 hours of delivery. We will assess the issue and provide a resolution promptly.

Contact our support team at support@kyliandkarterskloset.com with photos and order details.

Have questions or need assistance? Reach out to us at support@kyliandkarterskloset.com. We’re always happy to help!