FAQ
Frequently Asked Questions
Clear answers for a seamless luxury experience.
Tip. Click a question to expand the answer.
Placing an Order
How do I place an order?
Select your item, choose size and quantity, then select Add to Bag. Proceed to checkout to complete payment. For assistance, email support@kyliandkarterskloset.com.
What payment methods do you accept?
Major credit cards and PayPal. Checkout is encrypted and processed securely. Payment in full is required at purchase.
Do you have a retail showroom?
We are an online luxury boutique. Our team provides personal guidance by email for sizing, styling, and customization questions.
How do I check my order status?
You will receive email updates at key steps. You may also contact support@kyliandkarterskloset.com with your order number.
Shipping and Delivery
How long do custom dresses take?
Custom gowns require 7 to 8 weeks of atelier production before shipping. Timelines are estimates.
How long do in-stock items take to ship?
In-stock items typically ship within 1 to 2 business days. Delivery speed depends on the method selected at checkout.
Can I track my order?
Yes. A tracking number will be emailed once your order ships.
Do you ship internationally?
Yes. We ship worldwide via DHL Express. Duties and taxes may apply at delivery. For full details, see our Shipping Policy.
Still have questions? We are here to help at support@kyliandkarterskloset.com.
