✨ Dress Policy: Ensuring the Perfect Fit & Experience ✨

At Kyli & Karter’s Kloset, each gown is crafted with the utmost attention to detail, ensuring your little one or bride-to-be looks and feels like royalty. Please review our policy before making a purchase.

🕗 Custom Dresses – Made Just for You

Custom dresses are made specifically based on the measurements provided at the time of ordering. Please double-check all measurements before placing an order, as we cannot make changes once production begins.

• ✔️ Custom dresses are final sale. No returns, exchanges, refunds, or chargebacks are permitted after production begins.
• ✔️ We do not offer local alterations. Any necessary adjustments must be made independently by a tailor.
• ✔️ Incorrect measurements provided by the customer are the customer’s responsibility.
• ✔️ Extended sizes (16-28 for bridal / 38-48 for children) require full custom measurements within 24 hours of purchase. These include chest, waist, hips (if applicable), and desired length (shoulder to hem).

Please email your measurements to support@kyliandkarterskloset.com.

📀 Standard Size Dresses – Choosing the Right Fit

For standard-size dresses, please carefully review our size chart before purchasing. Once a dress is produced, we cannot remake, adjust, exchange, or modify it.

• ✔️ Customers are responsible for selecting the correct size based on the size chart.
• ✔️ No size exchanges or alterations are possible once production starts.

🔗 View Our Size Chart Here

🔐 Final Sale Policy

Due to the custom nature of our dresses, all pre-order and custom-made items are final sale. Refunds, exchanges, cancellations, or chargebacks are not permitted after production begins or after shipment.

📌 Cancellations before production starts: A 30% cancellation fee applies.

🌟 Unique Craftsmanship & Dress Variations

Every Kyli & Karter’s Kloset dress is handcrafted. Minor variations in fabric texture, embellishments, or color may occur due to the handmade nature of our garments. These differences are not considered defects.

🪼 Dress Care & Maintenance

To ensure your gown remains in pristine condition, we recommend the following care guidelines:

• ✔️ Dry clean only. Hand-washing may damage delicate fabrics.
• ✔️ Do not bleach, tumble dry, or wring. These actions can weaken fabric fibers.
• ✔️ Steam gently to remove wrinkles. Avoid high heat or excessive pressure.
• ✔️ Store your gown in a breathable garment bag. Keep it away from direct sunlight to preserve color vibrancy.

🚚 Shipping & Delivery Responsibilities

We strive to meet all estimated delivery timelines; however, shipping times are estimates, not guarantees.

• ✔️ We are not responsible for shipping delays caused by carriers or customs.
• ✔️ Customers must provide an accurate shipping address.
• ✔️ Once shipped, delivery is the carrier’s responsibility.

💳 Chargebacks & Payment Disputes

By placing an order with Kyli & Karter’s Kloset, you agree to all store policies, including this Dress Policy. Unauthorized chargebacks filed after successful delivery will be considered a breach of our policies. Customers who file fraudulent chargebacks may be permanently restricted from future purchases and may be subject to civil legal action to recover damages and costs.

Have questions? Contact us at support@kyliandkarterskloset.com. We’re happy to help!