Custom Dresses

Custom dresses are produced to the measurements provided at the time of order. Please verify all measurements before checkout, as changes cannot be made once production begins.

• Custom dresses are final sale. No returns, exchanges, refunds, or chargebacks once production begins.
• Measurement accuracy is the customer’s responsibility.
• Extended sizes for bridal 16–28 and children 38–48 require full custom measurements within 24 hours of purchase. Provide chest, waist, hips if applicable, and desired length from shoulder to hem.

Send measurements to support@kyliandkarterskloset.com.

Standard Size Dresses

For standard sizes, review our size chart carefully prior to purchase. Once a dress is in production it cannot be remade, adjusted, exchanged, or modified.

• Customers select sizes based on the size chart.
• No size exchanges or changes once production starts.

View the Size Chart

Alterations Policy

Kyli & Karter’s Kloset does not provide in-house alterations. While our gowns are crafted to the measurements or standard sizes provided, some customers may choose to make local adjustments for a tailored fit.

• All alterations must be arranged independently with a local tailor or seamstress of your choice.
• Any post-delivery adjustments are the responsibility of the customer and are not covered under our warranty or return policy.
• We recommend working with an experienced tailor familiar with delicate and embellished garments.

This ensures you achieve your ideal fit while preserving the craftsmanship of your gown.

Final Sale and Cancellations

Due to the made-to-order nature of our gowns, all pre-order and custom items are final sale after production begins or after shipment.

Cancellations requested before production starts are subject to a 30 percent cancellation fee.

Handcrafted Variations

Each Kyli & Karter’s Kloset dress is handcrafted. Minor variations in fabric texture, embellishment placement, or color tone may occur and are not considered defects.

Care and Maintenance

• Dry clean only by a specialist familiar with delicate garments.
• Do not bleach, tumble dry, or wring.
• Steam gently to release wrinkles. Avoid high heat and direct contact with embellishments.
• Store in a breathable garment bag away from direct sunlight.

Shipping Responsibilities

Shipping timelines are estimates. Carrier or customs delays may occur.

• Customers must provide a complete and accurate shipping address and respond promptly to address requests. We will make good-faith contact attempts by email and other available channels.
• 30-Day Hold. If a valid address is not provided within 30 days of order readiness, the order is placed on hold. A 25 dollar reactivation and storage fee may apply when releasing a held item.
• 60-Day Forfeit. If no valid address is provided within 60 days of readiness, the order is considered forfeited and is not eligible for shipment, refund, or reactivation.
• Once transferred to the carrier, delivery is the carrier’s responsibility.

For full shipping details, see our Shipping Policy page.

Payments and Disputes

By placing an order, you acknowledge and accept all store policies, including this Dress Policy. Filing a chargeback after delivery in contradiction to these terms may be considered misuse of the payment process. We reserve the right to restrict future purchases and pursue appropriate remedies to recover associated costs.

Questions. We are here to help at support@kyliandkarterskloset.com.