Terms and Conditions
Terms and Conditions
Kyli & Karter’s Kloset - Effective Date: March 2025
Welcome to Kyli & Karter’s Kloset! We are committed to providing a seamless luxury shopping experience. These Terms govern your use of our website and services. By accessing our Site, you agree to these Terms.
1. General Information
These Terms apply to all users of Kyli & Karter’s Kloset’s website and any products or services we provide.
2. Orders and Payment
- Orders must be placed through our secure online platform.
- We accept major credit cards, PayPal, and other secure payment options.
- All orders must be paid in full at checkout.
3. Product Information & Pricing
- All prices are in USD and subject to change without notice.
- Shipping, taxes, and customs duties are calculated at checkout.
- Custom luxury packaging is included in the item price.
4. Shipping & Delivery
- We ship domestically and internationally via DHL and UPS.
- Customers are responsible for customs duties and import taxes.
- Orders over $500 qualify for free standard shipping within the USA.
- We are not liable for lost packages once marked "Delivered" by the carrier.
5. Order Modifications & Cancellations
- Due to fast processing times, orders cannot be modified after placement.
- Custom and pre-order dresses cannot be canceled once production begins.
6. Custom & Pre-Order Items
- Custom and pre-order gowns require 6-7 weeks for production.
- All sales on these items are final.
7. Returns & Exchanges
- Returns are eligible for store credit within 14 days of delivery.
- Custom dresses, accessories, and special occasion dresses are final sale.
- Returns may incur a 15%-20% restocking fee.
8. Intellectual Property
All content, designs, and trademarks on this Site belong to Kyli & Karter’s Kloset and cannot be copied or used without permission.
9. Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
10. Fraud Prevention
- Orders over $500 may require additional verification.
- We reserve the right to cancel any order suspected of fraudulent activity.
11. Governing Law
These Terms are governed by the laws of New Orleans, Louisiana.
12. Updates to These Terms
We reserve the right to update these Terms at any time. Continued use of our website constitutes acceptance of the new Terms.