FAQ

✨ Frequently Asked Questions ✨

At Kyli & Karter’s Kloset, we believe in crafting a seamless shopping experience. Below are answers to your most common questions.

Here’s what you need to know to shop with ease:

How do I place an order? Select your desired item, size, and quantity, then click “Add to Bag.” Proceed to checkout to complete your purchase. For assistance, contact support@kyliandkarterskloset.com.
What payment methods do you accept? We accept all major credit cards, PayPal, and select alternative payment methods. All transactions are secured for your safety.
Can I cancel or modify my order? Orders can be canceled or modified within 24 hours of placement. After this window, custom and pre-order items are non-cancelable.

Our shipping process is designed to deliver your luxury items with care:

How long does shipping take? In-stock items ship within 3-5 business days. Custom orders require 6-7 weeks for production before shipping.
Can I track my order? Yes! You’ll receive a tracking number via email once your order ships.
What if my package is delayed or lost? Contact us at support@kyliandkarterskloset.com, and we’ll work with the carrier to resolve the issue.

How do I order extended sizes? Use the 'Share Your Fit' section to input measurements. Include Chest/Bust, Waist, and Desired Length (shoulder to hem).
Can I request modifications? Custom orders allow for minor adjustments before production begins. Contact us to confirm your request.

How do I care for my garment? Our luxury items require dry cleaning only. Handle embellishments with care to maintain their beauty.

Do you offer discounts? Yes, we provide referral discounts and seasonal promotions. Sign up for our newsletter for exclusive offers.

Have more questions? Contact us at support@kyliandkarterskloset.com. We're here to assist you!