Frequently Asked Questions
Kyli & Karter’s Kloset Shipping & FAQ
At Kyli & Karter’s Kloset, we are committed to delivering your orders with care, ensuring a seamless and elegant experience from checkout to delivery. Below, you'll find essential details about our shipping process and answers to frequently asked questions.
How Do I Place an Order?
Placing an order at Kyli & Karter’s Kloset is simple! Select your desired size and quantity on the product page and click “Add to Bag.” When you're ready, click the Shopping Bag icon to complete your purchase. For assistance, email us at support@kyliandkarterskloset.com. Please note, for security reasons, we cannot accept orders via chat or email.
Why Shop at Kyli & Karter’s Kloset?
We’re more than just a clothing brand; we’re a community. Here’s what makes us special:
- 100% Authentic Products: Our garments are crafted by dedicated artisans, ensuring top-tier quality and elegance.
- Fast, Reliable Shipping: We prioritize efficient shipping to make sure you’re ready for every special occasion.
- Secure Shopping Experience: We uphold the highest standards of security and privacy for your peace of mind.
- Hassle-Free Returns: Enjoy a smooth, straightforward return process for qualifying items.
What Payment Methods Do You Accept?
We accept major credit cards (Visa, MasterCard, American Express) and PayPal for secure transactions.
Do You Ship Internationally?
Yes, we proudly offer international shipping via DHL and FedEx for prompt and reliable delivery. Shipping fees are calculated at checkout based on your location. Visit our Shipping Policy for more details on costs and delivery times.
How Long Does It Take to Process My Order?
Our standard processing time is 2-3 business days before shipping. During peak seasons, processing may extend by an additional 2-3 business days. If you need an expedited timeline, please contact us at support@kyliandkarterskloset.com to discuss options.
Do You Offer Expedited Production or Shipping Options?
Yes, for certain items, we offer expedited shipping and, in some cases, expedited production. Please reach out to us if you’re working within a specific timeline, and we’ll do our best to accommodate your needs.
How Do I Check My Order Status?
Log into your account and click “My Orders” to track your current and past orders. You can also use our Track My Order feature for real-time updates.
How Long Until I Receive My Package?
Delivery times vary depending on location. For a comprehensive timeline, please visit our Shipping Policy.
How Will I Know When My Order Has Shipped?
You’ll receive an email with a tracking number once your order has shipped. This allows you to monitor your package every step of the way.
What If I Receive a Damaged or Defective Item?
In the rare event of a damaged or defective item, please contact us within 7 days at support@kyliandkarterskloset.com. We will arrange a replacement or refund as quickly as possible.
Can I Modify or Cancel My Order?
Due to our quick processing times, modifications or cancellations cannot be made once an order is placed. Please ensure all details are correct before finalizing checkout.
Do You Offer Larger Sizes?
Yes! Select styles are available in extended sizes 13-18. Please note that larger sizes may incur an additional fee. For specific questions, contact our Customer Support team.
How Do I Order Extended Sizes (13-18)?
To ensure a perfect fit for extended sizes, follow these steps:
- Select Your Size: Choose the desired style in sizes 13-18, if available.
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Contact Us with Measurements: After placing your order, email us within 24 hours with the following measurements:
- Bust/Chest
- Waist
- Hips (if applicable)
- Desired Length (measured from shoulder to hem)
- Specify Your Size: Confirm the exact size needed, e.g., Size 13 or Size 18.
Can I Make Custom Changes to a Dress?
Yes, we offer limited customization options for select dresses. Options may include adding or removing a train, adding a bolero, or changing sleeve styles. Certain fabric options are also available for customization, such as satin instead of tulle. Customization details and prices vary, so please contact us for more information!
How Should I Care for My Kyli & Karter’s Kloset Garment?
To maintain the quality and longevity of our garments, we recommend following our specific care instructions, typically found on the garment’s label. For delicate fabrics or special embellishments, professional dry cleaning may be advised. If you have specific care questions, please reach out to our team.
Gift Returns
If you’ve received a gift from Kyli & Karter's Kloset, please email us at support@kyliandkarterskloset.com with the order details, and we’ll assist you with an exchange or return for store credit.
Are International Orders Eligible for Returns or Exchanges?
International orders may have different return guidelines due to shipping and customs. Please review our Return Policy or contact us for assistance with international returns.
Can I Send My Purchase as a Gift, and Is Gift Packaging Available?
Yes, you can mark your order as a gift at checkout, and we offer luxurious gift packaging options for an added touch. If you’d like to include a personal message, please let us know in the notes section during checkout.
What Sustainability or Ethical Practices Do You Follow?
At Kyli & Karter’s Kloset, we prioritize ethical sourcing, fair labor practices, and environmentally friendly materials whenever possible. For more information, visit our Quality & Ethics page or contact us with specific questions.
Order Tracking & Notifications
Once your order is confirmed and shipped, you’ll receive an email with a tracking number so you can follow your package’s journey in real-time.