Shipping Policy
Luxury Shipping
Seamless from order to delivery.
Free Economy Shipping on U.S. orders $500+.
At a Glance
- Domestic delivery typically arrives in 1–10 business days based on method selected.
- International delivery via DHL Express; timing varies by destination and customs.
- Pre-orders and custom dresses require 7-8 weeks for production before shipping.
United States
| Method | Rate | Estimated Time | Details |
|---|---|---|---|
| Economy (USPS Ground Advantage) | $24.99 | 5–8 business days | Includes tracking. Free at $500+. |
| Standard | $30.00 | 3–4 business days | Balanced speed and value. |
| Express Priority | $35.00 | 1–2 business days | Best for urgent timelines. |
| Signature Delivery Add-On | $7.99 | — | Recommended for orders over $300 for added delivery security. Premium add-on; not discount-eligible. |
| Royal Protection Coverage | $12.99 | — | Optional transit protection for loss or damage. Premium add-on; not discount-eligible. |
Delivery windows are estimates. Weather, carrier constraints, or peak demand may extend timelines.
Order Processing
In-stock items ship within 1–2 business days.
Pre-orders and custom dresses require 7-8 weeks of atelier production prior to shipment.
Shipping Responsibilities
- Carrier or customs delays are outside of our control.
- Customers must provide a complete and accurate shipping address and respond to address requests promptly. We will make good-faith contact attempts by email and other available channels.
- 30-Day Hold: If we cannot obtain a valid address within 30 days of readiness, the order is placed on hold. A $25 reactivation and storage fee may apply when releasing a held item.
- 60-Day Forfeit: If no valid address is provided within 60 days of readiness, the order is considered forfeited and is not eligible for shipment, refund, or reactivation.
- Once an order is transferred to the carrier, delivery is the carrier’s responsibility.
International Shipping
We ship worldwide via DHL Express. Rates are calculated at checkout based on destination and weight.
All international shipments require a signature on delivery and may be subject to customs duties or taxes determined by the destination country. These fees are the recipient’s responsibility. Processing times at customs may extend delivery estimates.
Force Majeure
Kyli & Karter’s Kloset is not responsible for delays or failure to deliver orders caused by events beyond our reasonable control, including but not limited to natural disasters, customs delays, labor strikes, wars, governmental actions, pandemics, or carrier disruptions. In such cases, delivery timelines will be extended without liability for cancellation, refund, or compensation.
