Terms and Conditions

Welcome to Kyli & Karter’s Kloset. These Terms and Conditions govern your use of our website and services. By accessing our site or completing a purchase, you agree to these Terms and all related policies.

1. General Information

These Terms apply to all users of Kyli & Karter’s Kloset’s website and to all products and services provided by us.

2. Orders and Payment

• Orders must be placed through our secure online platform.
• We accept major credit cards, PayPal, and other secure payment options.
• Payment in full is required at checkout.
• By placing an order, you agree to abide by these Terms and all related policies including our Dress, Return & Exchange, and Shipping Policies.
• Unauthorized chargebacks or payment disputes may result in permanent loss of purchasing privileges.

3. Product Information & Pricing

• All prices are in USD and may change without prior notice.
• Taxes, shipping, and customs duties are calculated at checkout.
• Luxury packaging is included in all orders.

4. Shipping & Delivery

• We ship domestically and internationally via DHL Express and UPS.
• Customers are responsible for customs duties and import taxes.
• Orders of $500 or more qualify for complimentary standard U.S. shipping.
• Once marked “delivered” by the carrier, Kyli & Karter’s Kloset is not liable for lost or missing packages. Customers must file claims directly with the carrier.
• Customers must provide a valid shipping address. If no response is received within 30 days of request, the order will be held. A $25 reactivation fee may apply for release. Orders unclaimed within 60 days are forfeited.

5. Order Modifications & Cancellations

• Orders cannot be modified once placed due to fast processing.
• Orders cannot be canceled or refunded once production has begun or once shipped.
• Custom and pre-order gowns cannot be canceled once production begins.

6. Custom & Pre-Order Items

• Custom and pre-order gowns require 7-8 weeks for production.
• All sales of these items are final.
• Customers must order with sufficient time for their events. Timelines are estimates, not guarantees.
• We are not responsible for missed events caused by late ordering or carrier delays.

7. Returns & Exchanges

• Returns are accepted for in-stock items only, within 7 days of delivery, and are processed as store credit.
• Custom gowns, special occasion dresses, and accessories are final sale.
• Returns may incur a 15–20% restocking fee.

8. Intellectual Property

All content, designs, and trademarks are the property of Kyli & Karter’s Kloset and may not be copied or reproduced without permission.

9. Limitation of Liability

Kyli & Karter’s Kloset is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

10. Fraud Prevention

• Orders valued over $500 may require additional verification.
• We reserve the right to cancel any order suspected of fraudulent activity.

11. Governing Law

These Terms are governed by the laws of New Orleans, Louisiana.

12. Updates

We may update these Terms at any time. Continued use of our website constitutes acceptance of the updated Terms.

13. Contact

For questions, contact support@kyliandkarterskloset.com.

14. Chargebacks & Payment Disputes

By completing a purchase, customers acknowledge acceptance of all store policies. Filing an unauthorized chargeback after delivery is a violation of these Terms. We provide payment processors with documentation including communications, tracking, and order confirmations to contest fraudulent chargebacks. Customers who file unwarranted disputes may be restricted from future purchases and subject to civil legal action to recover damages, fees, and associated costs.