Terms and Conditions

Kyli & Karter’s Kloset Terms and Conditions

Effective Date: October 21, 2024

Welcome to Kyli & Karter’s Kloset! We are committed to crafting a seamless, luxurious shopping experience for you. These Terms and Conditions outline the policies governing your use of our website and services. By accessing or using our Site, you agree to be bound by these Terms.

1. General Information

These Terms and Conditions apply to all users of the Kyli & Karter’s Kloset website (the "Site") and any products or services provided by us ("we," "us," or "our"). Your access to and use of the Site signifies your agreement to these Terms.

2. Orders and Payment

a. Placing an Order

  • Orders must be placed through our secure online platform for your protection.
  • By placing an order, you confirm that all provided information, including billing, shipping, and payment details, is accurate.
  • Orders are processed in the order they are received. We reserve the right to refuse or cancel any order due to pricing, inventory errors, or suspected fraudulent activity.

b. Payment

  • We accept major credit cards (Visa, MasterCard, American Express) and PayPal for secure transactions.
  • Payment must be completed in full at checkout.
  • Your payment details are processed securely, and we do not retain card information after the transaction is completed.

3. Product Information and Pricing

a. Accuracy of Product Descriptions

We strive to provide accurate product descriptions. In the rare case of a discrepancy, please refer to our Return & Exchange Policy for assistance.

b. Pricing

  • Prices are listed in USD and may change without notice.
  • Shipping, taxes, and customs duties are calculated at checkout and are the customer’s responsibility.
  • If a pricing error occurs, we reserve the right to cancel the order and issue a full refund.

4. Shipping & Delivery

a. Domestic Shipping (U.S.)

For detailed information on shipping options, timelines, and costs, refer to our Shipping Policy.

b. International Shipping

  • We ship globally via DHL and UPS.
  • Customs duties, taxes, and additional fees vary by country and are the responsibility of the customer.
  • International shipping rates are calculated at checkout.

c. Shipping Disputes

  • Once a package is marked "Delivered" by the carrier, Kyli & Karter’s Kloset is not liable for lost or stolen packages.
  • For delivery issues, contact the carrier directly or email us at support@kyliandkarterskloset.com for assistance.

5. Order Modifications and Cancellations

a. Modifications

Due to our quick processing times, orders cannot be modified once placed. Please ensure all order details are accurate before checkout.

b. Cancellations

Orders cannot be canceled once confirmed. For pre-order items, please review our Pre-Order Policy.

6. Custom and Pre-Order Items

  • Custom and pre-order dresses require 3-5 weeks for production and are non-refundable once production begins.
  • Please confirm all order details before purchasing.

7. Returns and Exchanges

a. Return Policy

  • Eligible items may be returned for store credit within 14 days of delivery.
  • Items must be unworn, unaltered, and in their original packaging.
  • Custom dresses, special occasion dresses, and accessories are final sale and not eligible for return or exchange.

b. Restocking Fee

  • Returns may incur a 15%-20% restocking fee, depending on the nature of the return.

8. Intellectual Property

All content on the Site, including text, images, designs, and logos, is the property of Kyli & Karter’s Kloset and is protected by copyright and trademark laws. Unauthorized use is prohibited.

9. Limitation of Liability

Kyli & Karter’s Kloset is not liable for damages arising from the use of our website or products, including indirect, incidental, or consequential damages.

10. Fraud Prevention

  • We reserve the right to refuse or cancel any order suspected of fraudulent activity.
  • Orders over $500 may require additional verification.

11. Governing Law

These Terms are governed by the laws of New Orleans, Louisiana, and any disputes will be resolved in New Orleans courts.

12. Updates to These Terms

We reserve the right to update these Terms. Changes will be posted on this page with an updated "Effective Date." Continued use of our website constitutes acceptance of the new Terms.

13. Contact Information

If you have any questions about these Terms, please contact us: