✨ Dress Policy: Ensuring the Perfect Fit & Experience ✨

At Kyli & Karter’s Kloset, each gown is crafted with the utmost attention to detail, ensuring your little one or bride-to-be looks and feels like royalty. Please review our policy before making a purchase.

📏 Custom Dresses – Made Just for You

Custom dresses are made specifically based on the measurements provided at the time of ordering. Please double-check all measurements before placing an order, as we cannot make changes once production begins.

• ✔️ Custom dresses are final sale. No returns, exchanges, or refunds.
• ✔️ We do not offer local alterations. Any necessary adjustments must be made independently by a tailor.
• ✔️ Incorrect measurements provided by the customer are the customer’s responsibility.
• ✔️ Extended sizes (16-28 for bridal / 38-48 for children) require full custom measurements within 24 hours of purchase. These include chest, waist, hips (if applicable), and desired length (shoulder to hem).

Please email your measurements to support@kyliandkarterskloset.com.

📐 Standard Size Dresses – Choosing the Right Fit

For standard-size dresses, please carefully review our size chart before purchasing. Once a dress is produced, we cannot remake, adjust, or exchange it.

• ✔️ Customers are responsible for selecting the correct size based on the size chart.
• ✔️ No size exchanges. Once production starts, we cannot modify the size.
• ✔️ Adjustments cannot be made post-production.

🔗 View Our Size Chart Here

🔒 Final Sale Policy

Due to the custom nature of our dresses, all pre-order and custom-made items are final sale. Refunds, exchanges, or cancellations are not permitted after production begins.

📌 Cancellations before production starts: A 30% cancellation fee applies.

🌟 Unique Craftsmanship & Dress Variations

Every Kyli & Karter’s Kloset dress is handcrafted. Minor variations in fabric texture, embellishments, or color may occur due to the handmade nature of our garments. These differences are not considered defects.

🧼 Dress Care & Maintenance

To ensure your gown remains in pristine condition, we recommend the following care guidelines:

• ✔️ Dry clean only. Hand-washing may damage delicate fabrics.
• ✔️ Do not bleach, tumble dry, or wring. These actions can weaken fabric fibers.
• ✔️ Steam gently to remove wrinkles. Avoid high heat or excessive pressure.
• ✔️ Store your gown in a breathable garment bag. Keep it away from direct sunlight to preserve color vibrancy.

🚚 Shipping & Delivery Responsibilities

We strive to meet all estimated delivery timelines; however, shipping times are estimates, not guarantees.

• ✔️ We are not responsible for shipping delays caused by carriers or customs.
• ✔️ Customers must provide an accurate shipping address.
• ✔️ Once shipped, delivery is the carrier’s responsibility.

Have questions? Contact us at support@kyliandkarterskloset.com. We’re happy to help!