Terms and Conditions

Kyli & Karter’s Kloset - Effective Date: January 2024

Welcome to Kyli & Karter’s Kloset! We are committed to providing a seamless luxury shopping experience. These Terms govern your use of our website and services. By accessing our Site or completing a purchase, you agree to these Terms and all related policies.

1. General Information

These Terms apply to all users of Kyli & Karter’s Kloset’s website and any products or services we provide.

2. Orders and Payment

• Orders must be placed through our secure online platform.
• We accept major credit cards, PayPal, and other secure payment options.
• All orders must be paid in full at checkout.
• By placing an order, you agree to abide by our Terms and Conditions, Dress Policy, Return & Exchange Policy, and Shipping Policy.
• Chargebacks or payment disputes filed after successful fulfillment may result in permanent revocation of purchasing privileges.

3. Product Information & Pricing

• All prices are in USD and subject to change without notice.
• Shipping, taxes, and customs duties are calculated at checkout.
• Custom luxury packaging is included in the item price.

4. Shipping & Delivery

• We ship domestically and internationally via DHL and UPS.
• Customers are responsible for customs duties and import taxes.
• Orders over $500 qualify for free standard shipping within the USA.
• We are not liable for lost packages once marked "Delivered" by the carrier. Customers must file a claim directly with the carrier for missing packages after delivery confirmation.

5. Order Modifications & Cancellations

• Due to fast processing times, orders cannot be modified after placement.
• Orders cannot be canceled, refunded, or disputed once production has begun or once items have shipped, regardless of event timelines.
• Custom and pre-order dresses cannot be canceled once production begins.

6. Custom & Pre-Order Items

• Custom and pre-order gowns require 6–7 weeks for production.
• All sales on these items are final.
• Customers are responsible for ordering with adequate time for their events. Production and delivery times are estimates, not guarantees.
• Kyli & Karter’s Kloset is not responsible for missed events due to customer ordering delays or carrier issues.

7. Returns & Exchanges

• Returns are eligible for store credit within 7 days of delivery for in-stock items only.
• Custom dresses, accessories, and special occasion dresses are final sale.
• Returns may incur a 15%–20% restocking fee.

8. Intellectual Property

All content, designs, and trademarks on this Site belong to Kyli & Karter’s Kloset and cannot be copied or used without permission.

9. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

10. Fraud Prevention

• Orders over $500 may require additional verification.
• We reserve the right to cancel any order suspected of fraudulent activity.

11. Governing Law

These Terms are governed by the laws of New Orleans, Louisiana.

12. Updates to These Terms

We reserve the right to update these Terms at any time. Continued use of our website constitutes acceptance of the new Terms.

13. Contact Information

Email: support@kyliandkarterskloset.com

14. Chargebacks & Payment Disputes

By completing a purchase, customers acknowledge acceptance of all store policies, including our Dress Policy, Return & Exchange Policy, and Shipping Policy. Filing an unauthorized chargeback after the successful fulfillment and delivery of an order is considered a breach of these Terms.

We submit all communications, tracking confirmations, and purchase agreements to payment processors to contest fraudulent chargebacks. Customers who file unwarranted chargebacks will be permanently restricted from future purchases with Kyli & Karter’s Kloset. Furthermore, Kyli & Karter’s Kloset reserves the right to pursue civil legal action, including seeking recovery of damages, fees, and associated costs resulting from fraudulent disputes.