FAQ

✨ Frequently Asked Questions ✨

At Kyli & Karter’s Kloset, we believe in crafting a seamless shopping experience. Below are answers to your most common questions.

Here’s what you need to know to shop with ease:

How do I place an order? Select your desired item, size, and quantity, then click “Add to Bag.” Proceed to checkout to complete your purchase. For assistance, contact support@kyliandkarterskloset.com.
What payment methods do you accept? We accept all major credit cards, PayPal, and select alternative payment methods. All transactions are secured for your safety.
Can I visit your local store? Kyli & Karter’s Kloset is an online-only boutique. However, our team is happy to assist you virtually with sizing and customization!
What is the status of my order? You can check the status of your order via your account dashboard or by contacting us directly at support@kyliandkarterskloset.com.

Our shipping process is designed to deliver your luxury items with care:

How long does it take to receive a custom-made dress? Custom-made dresses take 6-7 weeks for production, plus shipping time.
How long does it take to receive in-stock dresses? In-stock items ship within 3-5 business days. Delivery times vary based on your location.
Can I track my order? Yes! You’ll receive a tracking number via email once your order ships.

Are the dresses original? Do they look the same as the product picture? Yes, all dresses are original and designed with the utmost attention to detail. They look exactly as shown in product photos.
What materials are used to create the dresses? Each gown is crafted using premium fabrics such as silk, tulle, organza, and lace, adorned with delicate embellishments like pearls, crystals, and embroidery.
Can I request modifications? Custom orders allow for minor adjustments before production begins. Contact us to confirm your request.
Can I expedite the production of a custom-made dress? Yes! For time-sensitive orders, expedited production may be available depending on the style. Please contact us directly at support@kyliandkarterskloset.com.

Do you offer gift packaging? Yes, we offer luxurious gift packaging options for an additional fee. Your gown will arrive beautifully wrapped in our signature packaging, making it perfect for gifting or a memorable unboxing experience.
Can I purchase matching accessories for my child’s gown? Yes! We offer a curated selection of matching accessories, including veils, headpieces, gloves, and handbags, in our **Princess Accessories** and **Communion Accessories** sections.
Do you offer bulk or group orders for special events? Yes, we accommodate bulk orders for events such as weddings, communions, and family portraits. Please contact us to discuss your event, and we’ll create a custom package tailored to your needs.
What happens if the dress doesn’t fit perfectly? For custom-made dresses, we recommend providing precise measurements to ensure the best fit. However, if adjustments are needed, minor alterations can be made locally, and we’re happy to provide guidance on how to achieve the perfect fit.

Have more questions? Contact us at support@kyliandkarterskloset.com. We're here to assist you!